What is a Pre-order?
A pre-order allows customers to purchase an item that has been announced, but not yet released. This means the item is not in-stock, and generally will be released within a three month period from the original pre-order date. Pre-orders ensure you will receive the item you want most.
When will my Pre-order ship?
Your item will ship within 3 days of our warehouse receiving the pre-order items. Unfortunately, due to the current situation with Covid-19 manufacturing has been behind. Because of this the original release dates are subject to change at any time. Please be patient, we have little to no control over receiving pre-order items and we will try to keep customers up to date with any new information. Also keep in mind every retailer will receive product at different times.
If I have multiple items, will they ship together?
To save on shipping costs and materials, will we try our best to have full orders shipped together. If by chance missing items are taking too long to arrive we will ship out what items we do have in-stock.
Can I cancel/return my Pre-order?
At this time we are NOT allowing cancelations or returns on pre-orders. If your address has changed from when you originally placed your pre-order please email firstname.lastname@example.org to get your order(s) updated.
Will you get more inventory for sold out items?
Generally we will not get more inventory for sold out pre-orders, but sometimes this is a possibility. Please feel free to talk to Adorn's support for further details on items.
If you have further questions about Pre-orders please feel free to email us at email@example.com